Quality

• UST has incorporated a Quality Assurance Program designed to guarantee 98% or more accurate work delivered to our clients.Every transcriptionist employed by UST must reach and maintain 98% accuracy to retain employment.The UST Quality guarantee includes transparency in our process, offering monthly Quality Assessment Reports to our clients.

Customer Service

• The first and foremost objective of UST editing and supervisory staff is quality customer service to clients.Our attention focuses on turn-around time (TAT), workflow management and ensuring quality transcription from our staff. UST management employs the very best supervisors to train both editorial and transcription staff.
• Small company attention means prompt and friendly support that you can count on.

Reliability

• The development of the UST Dictation, Transcription & Management system “Patriot” was driven by the need to offer clients an alternative to the unreliable, high cost solutions available.Our Patriot system resides at a state of the art datacenter, with redundant Internet and dictation lines.UST provides uninterrupted 24/7 service.